Qova Security – Frequently Asked Questions (FAQ)

Last Updated: March 7, 2025

Welcome to Qova Security’s FAQ section! Below, you’ll find answers to common questions about our products, ordering process, security solutions, and policies.

1. General Questions

What is Qova Security?

Qova Security is a leading provider of retail loss prevention solutions, specializing in security tags, anti-theft devices, surveillance systems, and access control technology to help businesses prevent theft and protect their merchandise.

Who can buy from Qova Security?

Our products are designed for retailers, loss prevention professionals, business owners, and security managers looking to enhance store security.

Do you offer bulk discounts?

Yes! We offer wholesale pricing for bulk orders. Contact us at sales@qovasecurity.com for bulk pricing and custom solutions.

Where is Qova Security located?

Our headquarters is in Baltimore, MD, and we ship products nationwide.

2. Ordering & Payment

How do I place an order?

You can place an order directly on our website at www.qovasecurity.com. Simply browse products, add them to your cart, and proceed to checkout.

What payment methods do you accept?

We accept:
✔ Credit/Debit Cards (Visa, MasterCard, American Express, Discover)
✔ PayPal
✔ Apple Pay & Google Pay
✔ Bank Transfers (for bulk orders)

Can I track my order?

Yes! Once your order ships, you will receive a tracking number via email. You can also track your order by logging into your Qova Security account.

Do you offer financing or payment plans?

At this time, we do not offer financing options. However, bulk orders may qualify for custom payment terms—please contact billing@qovasecurity.com for more details.

3. Shipping & Delivery

Where do you ship?

We currently ship within the United States. International shipping options will be available soon!

How long does shipping take?

• Standard Shipping: 5-7 business days

• Expedited Shipping: 2-3 business days

• Overnight Shipping: 1 business day (available at checkout)

How much does shipping cost?

Shipping rates vary based on location and order size. You can calculate shipping costs during checkout.

Do you offer free shipping?

Yes! We offer free USPS Priority shipping on orders over $50.

What if my order is delayed or lost?

If your package is delayed or lost, please contact support@qovasecurity.com with your order number, and we will assist you in locating or replacing your shipment.

4. Returns & Refunds

What is your return policy?

We accept returns within 30 days of delivery for unused and undamaged products. Please review our Return Policy for full details.

How do I request a return?

1️⃣ Contact info@qovasecurity.com with your order number.
2️⃣ Receive a Return Authorization (RA) number and return instructions.
3️⃣ Ship the item back following our guidelines.
4️⃣ Once received, we will process your refund or exchange within 7-10 business days.

Are there restocking fees?

A 15% restocking fee may apply for non-defective items.

What if my item is defective or incorrect?

If you receive a damaged or incorrect item, please contact us within 7 days of delivery at support@qovasecurity.com, and we will provide a replacement at no extra cost.

5. Product & Technical Support

Do Qova Security tags work with all EAS systems?

Our security tags are compatible with most RF and AM EAS systems. Please check the product description or contact support@qovasecurity.com for compatibility questions.

How do I use security tag removers?

Security tag removers should only be used by authorized store personnel. Please follow the instructions provided with your product. If you need guidance, contact info@qovasecurity.com.

Do you provide installation support for security systems?

Yes! We offer professional installation services for large security systems. Contact install@qovasecurity.com to schedule an installation consultation.

6. Account & Privacy

Do I need an account to place an order?

No, but having an account allows you to track orders, save shipping details, and access exclusive discounts.

Is my payment information secure?

Yes! Our website uses SSL encryption and is PCI-compliant to protect your personal and payment information.

How do I reset my password?

Click "Forgot Password?" on the login page, and we’ll send you a password reset link.

Can I delete my account?

Yes. If you wish to delete your account, email info@qovasecurity.com with your request.

How do you use my personal information?

We respect your privacy. Please review our Privacy Policy to learn how we handle your data.

7. Business & Wholesale Inquiries

Do you offer wholesale pricing?

Yes! If you're a retailer, distributor, or business looking to place bulk orders, contact sales@qovasecurity.com for wholesale pricing.

Can Qova Security customize security solutions for my store?

Yes! We offer custom security packages based on your retail store’s needs. Schedule a consultation at custom@qovasecurity.com.

Do you partner with other security companies?

Yes! We collaborate with security consultants, retailers, and technology partners. If you're interested, contact partnerships@qovasecurity.com.

8. Contact Us

📧 Privacy Requests: info@qovasecurity.com
🌐 Website: www.qovasecurity.com

🚀 Have more questions? Contact us anytime!

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